Legal
Privacy Policy
Last Updated: 2 May 2025 · Effective: 2 May 2025
Rachan Counsel ("we", "us", "our") is committed to handling personal information with the same discretion we apply to client matters. This policy explains what personal data we collect, why we collect it, how long we retain it, and what rights you have in relation to it. It applies to all personal data collected through this website and through our professional services.
1. Data Controller
The data controller responsible for personal data collected through this website and in connection with our legal services is:
Rachan Counsel
133 Beach Road, Nong Prue, Bang Lamung, Chonburi 20150, Thailand
Email: [email protected]
Telephone: +66 38 419 7263
2. Personal Data We Collect
We collect personal data in the following ways:
Through the enquiry form on this website:
- Full name (required)
- Email address (required)
- Telephone number (optional)
- Message content (optional)
Through ongoing professional engagement:
- Identity documents provided during client onboarding
- Information shared in consultations and correspondence
- Details relating to your family matter as necessary for legal advice
Through website analytics (where cookies are accepted):
- Anonymous usage data including pages visited and session duration
- Browser type and general geographic region
3. Legal Basis and Purpose of Processing
We process personal data on the following legal bases under Thai personal data protection law (PDPA B.E. 2562):
- Consent — for marketing communications and optional analytics cookies
- Contract performance — to provide the legal services you have engaged us for
- Legitimate interest — to respond to enquiries submitted through this website
- Legal obligation — to comply with professional obligations, court requirements, and applicable law
4. Data Retention
We retain personal data only as long as necessary for the purpose it was collected:
- Enquiries that do not proceed to engagement: up to 12 months
- Client matter files: 7 years from conclusion of the matter (required by professional obligations)
- Website analytics data: 26 months from collection
- Email correspondence: retained for the duration of the professional relationship and 3 years thereafter
5. How We Use Your Data
- To respond to your initial enquiry
- To provide and manage legal services you have requested
- To send you updates about your matter
- To comply with our professional obligations and legal requirements
- To improve our website (analytics only, where consent given)
We do not sell personal data to any third party. We do not use client data for marketing without explicit consent.
6. Data Sharing
We share personal data only in the following circumstances:
- With courts, tribunals, and official bodies as required by law or to conduct legal proceedings on your behalf
- With opposing counsel or parties, only as necessary for your matter and with your knowledge
- With website service providers (hosting, analytics) under data processing agreements requiring equivalent standards
- With professional advisers (such as overseas lawyers) where cross-border matters require it, with your express consent
7. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, or disclosure. Client files are stored securely and access is restricted to the team member managing your matter. In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authority without undue delay and within the timeframe required by Thai PDPA.
8. Cookies
This website uses cookies. Essential cookies are required for basic functionality. Analytics and preference cookies are only placed with your consent. For full details, see our Cookie Policy.
9. Your Rights
Under the Thai Personal Data Protection Act (PDPA), you have the following rights:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — request deletion of your data where no legal basis for retention remains
- Portability — receive your data in a structured format where processing is automated
- Object — object to processing based on legitimate interests
- Withdraw consent — withdraw consent at any time where processing is consent-based
- Lodge a complaint — with the Office of the Personal Data Protection Committee (PDPC) of Thailand
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
10. Third-Party Links
This website may contain links to external websites. We are not responsible for the privacy practices of any third-party site. We encourage you to review the privacy policy of any external site you visit.
11. Children
Our website and services are directed at adults. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has submitted data through this site, please contact us at [email protected] and we will remove it promptly.
12. Policy Updates
We may update this policy periodically. Significant changes will be communicated by posting the revised policy on this page with an updated "Last Updated" date. Continued use of this website after any update constitutes acceptance of the revised policy.
Privacy Enquiries
For all data protection and privacy enquiries, please contact:
+66 38 419 7263
133 Beach Road, Nong Prue, Bang Lamung, Chonburi 20150, Thailand